SHIPPING AND DELIVERY
For security reasons, Aquarellaswimwear online purchases over $500 will require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through EMS/USPS postal service.
Orders placed after 3:00 pm EST will be processed the following business day. Most in-stock items are shipped out within 24-48 hours, and will arrive in 7 - 10 business days (EMS/USPS Ground). Please note our offices are closed on Saturday and Sunday. EMS/USPS ships Monday - Friday, so all orders received on Friday will be shipped on Monday. Additionally, the first full day after the order is shipped out counts as the first day. You will be notified via phone or email if an item is out of stock. A shipping confirmation, complete with tracking number, will be emailed to you as soon as your purchase has been shipped. Lost or Undelivered Packages:?Once EMS/USPS has picked up the package from us, it is in their possession and is no longer our responsibility. In a rare occurrence that the package has not been delivered within 14 days of the estimated date of arrival (found by putting in your tracking number on TRACK-TRACE.COM/POST OR USPS.COM) then AQUARELLASWIMWEAR can place a tracer on the package once notified by the customer. Please contact AQUARELLASWIMWEAR Customer Service to notify us, if you have not received your package in this time frame, at firstname.lastname@example.org or 321-527-4218. Once we receive a notification from the customer that their package has not been received, we can place a tracer on the package with ENS/USPS. It will take 24-48 business hours to receive a reply from the driver who delivered your package. If the driver is unable to locate your package, we can continue with filing a claim. The claim process can take 5-7 business days.
If you do not receive your package and we are not notified within 14 days of the estimated arrival date, we can proceed with filing a claim with EMS/USPS and it is at their discretion to honor the claim. Please note, contacting us after 14 days reduces the likelihood that your package will be found or the EMS/USPS claim will be won.
AQUARELLASWIMWEAR offers free shipping WORLD WIDE by EMS/USPS for any order over $100 USD. You will receive your order with in 7-10 business days if your order is placed before 3:00 PM EST Monday through Friday. For international order the Time frame may vary depended on the destination of the delivery.
FEDEX 2ND DAY
This option will be at the cost of the customers, you will receive your order the next business day if your order is placed before 3 PM EST Monday through Friday. The first full day after the order is shipped out counts as the first day. 2 Day delivery applies to in-stock items only.
FEDEX 3 DAY
This option will be at the cost of the customer, You will receive your order three business days after shipment if your order is placed before 6 AM PST Monday through Friday. The first full day after the order is shipped out counts as the first day. 3 Day delivery applies to in-stock items only.