RETURNS AND EXCHANGES
Returns and exchanges are accepted within 7 days of the package being received. All original tags must be attached and sanitary liners must be in place on all bottoms. We will not accept returns and exchanges outside of the return window. Refunds for items returned within 7 days of the received date will be credited to the original credit card used, if the customer's order was shipped via Free shipping there will be a 15% shippping and packaging charge deducted from the amount, if the customer chose a different shipping option the shipping fees will not be refunded). THERE WILL BE ABSOLUTELY NO REFUNDS, STORE CREDIT OR EXCHANGES FOR ITEMS RETURNED MORE THAN 7 DAYS AFTER THE RECEIVED DATE, 2NETSTORE will not cover the cost of returns or exchanges. All merchandise returned to 2NETSTORE is thoroughly inspected by our Returns Department. All suits deemed soiled, worn or damaged by our returns department will be brought to your attention via email. We will ship all soiled, worn and damaged suits back to you, as we can no longer re-sell the merchandise. TO CREATE A RETURN OR EXCHANGE, PLEASE FOLLOW DIRECTIONS BELOW:
- Send an email to email@example.com and in the subject field indicate "RETURN"
- Please check your email for further instructions (if you do not see this in your inbox, check your spam).
- Fill out the return form completely and email back to firstname.lastname@example.org
- If you would like to make an exchange, please use the notes section to write the item style number and the size that you would like to exchange your original merchandise for. Note - exchanges are processed like new orders. Once we receive your exchange, we first credit you back for your returned merchandise, and then we create a new order with what you would like to exchange the original merchandise with. For security reasons, we do not keep your Credit Card information on file and will need to get it from you again to place the exchange order. If you are in a rush to receive your exchange suit, and if you want to ensure that your size will still be available, we suggest that you personally make a new order and just return the items you do not want separately.
- Once RMA is submitted please print out the form and enclose with your items ( Please note that you are not required to enclose the RMA, but doing so will speed the return/ exchange process). If you choose to not include the RMA form in the package, please include a copy of the original invoice or a note with the original order number.
- Once your return is processed, you will be notified by email.
Please send your package, including your Return Authorization form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to: Aquarellaswimwear, Inc.
ESCAZU OPTICA VISION 50 METER EAST
BUILDING LAS LUCES
SAN JOSE COSTA RICA
Keep a record of your shipment until you have received a refund or replacement. AQUARELLASWIMWEAR is not responsible for lost or stolen packages that do not reach our facility.